Role:
Creative Director
Problem:
During irregular operations, customers need a way to rebook their own disrupted travel instead of waiting in line or on-hold.
Solution:
Add new functionality to the existing check-in kiosk for irregular operations rebooking, allowing customers to change or cancel their flights without needing to speak to a jetBlue agent. Also improving animations used at kiosk (NFC, Passport scan, Bag Tag).
Impact:
Expected increased efficiency when rebooking travel at the airport; improving customer experience (avoiding long lines and hold-music); and improving employee experience during irregular operations.
Team:
Cody Butcher
Kevin Gilespy
Steve Rechtman
Rosselyn Urso
Mike Troast
![](https://cdn.myportfolio.com/2e767621-99a0-420a-81a7-40672ac216f0/db7937be-3d52-4709-9d46-4c9243b88d63_rw_600.gif?h=de4055a403a23512426a180a009f1ef9)
Bag Tag
Barcode
![](https://cdn.myportfolio.com/2e767621-99a0-420a-81a7-40672ac216f0/c0dd1247-4ce0-4b1f-aab5-ef9d01538cff_rw_600.gif?h=71396d2e067813ae4742584e32bade93)
![](https://cdn.myportfolio.com/2e767621-99a0-420a-81a7-40672ac216f0/3c13c8ca-75a4-44e9-b0da-9cd4aa517c3b_rw_600.gif?h=e2345f969345cb0e53d4ef3c9dd7b8bc)
Credit Card
Phone NFC
![](https://cdn.myportfolio.com/2e767621-99a0-420a-81a7-40672ac216f0/f58b2aa2-26d9-4486-b386-7056edb74998_rw_600.gif?h=d56d4c5b624b00857843b0b406b7cf86)
![](https://cdn.myportfolio.com/2e767621-99a0-420a-81a7-40672ac216f0/10c69bec-ceaa-4ca8-bfc0-103e569e3aa3_rw_600.gif?h=a6200f55e8ea70cb998b9e1e59f870da)
Passport
Visa Scan
![](https://cdn.myportfolio.com/2e767621-99a0-420a-81a7-40672ac216f0/d5b729aa-5095-4334-b427-f02ff6f6cb20_rw_600.gif?h=678ebd67ce3d706d5ebd08cc321d92da)